We want you to have a great experience shopping with Caliata so we support our customers well after the sale is complete.

Our Returns & Exchanges Policy

We understand that occasionally products may arrive broken or damaged and we are so sorry if this happens with your order. Please check your items upon receipt, and if any item is damaged, we will exchange it for a new one absolutely free.

Kindly notify us of any damage within 10 days of receiving the products by emailing us at enquiries@caliata.com and quoting the order number and product details (please include photos of the damaged product).

Only products in new, unused condition will be accepted for returns. In the event your damaged item is out of stock, we will reimburse you in the form of store credit.

What if the order arrived but I just changed my mind?

We want you to love your purchases, but it’s OK to sometimes change your mind. If, upon receipt, you no longer want one of your items, please notify us via email within 10 days of receiving the products, and we will provide instructions on returning the item(s) to us. In such cases, shipping costs are borne by the customer. Please note that we are not liable until item(s) reaches our office so please use reliable shipping methods to return items to us.

Only products in new, unused condition will be accepted for returns. Original packaging must be unopened, unused, unmarked in any way.

In cases of unwanted items, the refund is issued in the form of store credit. Items purchased as part of a set or a multi-item pack must be returned as a whole set.